A. We use unconscious routines
B. Inherent in decision making.
C. called heuristics
D. to cope with the complexity
Correct Answer : A
1. The decision about what approach to take to training depends on several factors.
A. These factors include the amount of funding available for training, specificity and complexity of the knowledge and skills needed, timeliness of training needed, and capacity and motivation of the learner.
B. Self-directed, informal learning can be very low-cost, however the learner should have the capability and motivation to pursue their own training.
C. Other-directed, formal training is typically more expensive than other approaches, but is often the most reliable to use for the learner to achieve the desired knowledge and skills in a timely fashion.
D. Training may take longer than other-directed forms.
6. Highly specific and routine tasks can often be trained without complete, formal approaches.
A. There is a general, overall process that successful sales people follow,
B. although there are different perspectives on that process,
C. various steps along the way
D. including names for the